How we work

We aim to work in partnership with people with disability and their families to achieve the goals and aspirations people have for a good life. Our job is to work alongside people and utilise systems, processes and our skills to assist you on that journey.

If you want to know more about how we work together with you, below are links to a couple of documents that might be useful:

People we support handbook
Service charter
Things you need to know about your agreement

Our Policies

Privacy, dignity and confidentiality Policy 
Our Privacy Policy and Statement is all about how we work to protect your right to privacy. It's all about you and your family/ ally being the 'keeper' of your private and personal information.  If you want to read the Policy click here. 

Complaints Policy 
Complaints are important to any organisation who wants to do better. We want to make sure your complaint is dealt with in a responsive, efficient, effective, transparent, fair and economical way. 
If you want to read our Complaints Policy click here.

More ...
Some other polices you might be interested in:
Access to advocacy
Access to information
Active and valued citizenship
Code of Conduct
Code of Ethics
Conflict of Interest
Continuous Improvement
Decision Making and Consent
Diversity and Inclusion
Emergency and Disaster Management
Freedom from abuse, neglect, discrimination_and_harrassment
​How to access futures in sight
Incidents and Accident Management Policy
Individual outcomes
Plan management - payment of_invoices
What we do
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If you are interested in our other policies, why don't you drop us an email and we can share them with you. [email protected]